Shipping policy

Shipping and delivery

We deliver within the Czech Republic and to the member states of the European Union. The delivery options available for your address, and their cost, are shown at checkout before you place the order.

Where we deliver

We ship within the Czech Republic and the European Union only. We do not ship outside the EU. If we cannot deliver to your address we will contact you and refund your payment in full.

Dispatch and delivery times

Orders are dispatched within 2–4 business days of payment. Delivery time on top of that depends on the item and on the carrier serving your address; the estimate for your order is shown at checkout. Stated times are estimates based on carrier information and are not binding delivery dates unless expressly agreed in writing.

Bulky items

Bicycles are oversized goods and are sent as bulky parcels or by pallet. If an item cannot be sent to your address as an ordinary parcel, we agree the carrier, the delivery date and the final freight cost with you by email or phone before dispatch; if the freight cost differs from the rate charged at checkout you may cancel and receive a full refund.

Tracking

You receive a tracking link by email as soon as your order ships.

Damaged or incomplete deliveries

If a parcel arrives visibly damaged, note it with the carrier where possible, keep the packaging and contact us as soon as you can so we can claim against the carrier. Your statutory rights from defective performance remain unaffected.

Costs of returning goods

See our Returns and refunds policy.

Contact

NAPKOR — operated by NAPKOR s.r.o.
Dlouhá 715/38, 110 00 Hlavní město Praha, Czech Republic
Company ID (IČO): 24877964
Email: info@napkor.com
Phone: +420 776 695 381